Difference between revisions of "pay-toll-melbourne"

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== How to pay toll in Melbourne ==
 
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You can pay toll for Melbourne toll roads using a Linkt account, Melbourne toll pass, BPAY and cash.
 
−
== Toll payment methods on Melbourne toll road ==
 
−
If you have Travelled Recently on any Melbourne Toll Roads you may choose the method of payment depending upon when you travelled
 
−
=== A) Online ===
 
−
Payment for the toll notice can be done using Linkt website or app using a debit card or credit card.
 
−
=== B) BPay ===
 
−
You can pay toll notice using BPAY using the reference number found at the bottom of the statement and invoice. The payment for toll invoices can only be made on or before the due date.
 
−
=== C) Cash ===
 
−
In person cash payments can be made only at participating newsagents or United Petroleum Outlets. While paying make sure to take the statement, toll invoice or notice alongwith. You can find a nearby outlet accepting payments using the Linkt nearby outlet locator.
 
−
=== D) Over the Phone  ===
 
−
Payments for toll notice can be made over the phone on 13 33 31 using a debit card or credit card.
 
−
=== E) Account ===
 
−
Payment for toll notice can be done by transferring the Toll Invoice to an existing Linkt account or creating a new account on Linkt.
 
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== BPay ==
 
−
BPAY can be used to pay toll directly from the bank account if the Linkt Account is set up for manual payments. Toll invoices and notices can also be paid via BPay. A BPay biller code is mentioned at the bottom of the statement/notice to be used while making payment for toll. BPay can only be used on or before the due date.
 
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== Auto Payment ==
 
−
Setting up auto payments in the Linkt account enables the user to automatically top up the balance when it falls below a specified trigger amount. The user gets the option of choosing the trigger amount and auto payment amount. It can be done on Linkt App or online at the Linkt Account.
 
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== What happens if you miss paying a toll on Melbourne toll road ==
 
−
For any unpaid travel on a tolled road a toll invoice or notice is issued with a due date. You can pay toll notice in the following ways-
 
−
=== A) Travelled on a Melbourne toll road in the last 5 days  ===
 
−
You can open an account or buy a Melbourne toll pass on Linkt and backdate the start date to include the trip. The Melbourne Pass covers up to 5 days on CityLink and up to 3 days on EastLink.
 
−
=== B) Travelled on a Melbourne toll road in the last 6-10 days ===
 
−
You can open a Linkt account or buy a Melbourne toll pass and backdate it to include the trip. For an already existing Linkt account you can link your licence plate number to the account for toll payment. Alternatively, you can wait for the invoice to be delivered within 4 weeks of travel with an additional charge.
 
−
=== C) Travelled on a Melbourne toll road over 10 days ago  ===
 
−
If you don’t have a Linkt account or Melbourne toll pass and you travelled on a Melbourne toll road more than 10 days ago you will receive a toll invoice in the mail within 4 weeks of travel. Toll invoice is issued to the registered owner of the vehicle.
 
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== Additional charges on toll invoice ==
 
−
A toll invoice includes an additional charge as administration fees. If the toll fee remains unpaid a final toll invoice is sent along with additional administration fees.
 
−
=== Toll Invoice Admin Fees is as follows ===
 
−
<html><figure class="wp-block-table aligncenter is-style-stripes"><table><tbody><tr><td class="has-text-align-center" data-align="center">Invoice Type</td><td class="has-text-align-center" data-align="center">Fee</td></tr><tr><td class="has-text-align-center" data-align="center">Toll Invoice</td><td class="has-text-align-center" data-align="center">$13.40</td></tr><tr><td class="has-text-align-center" data-align="center">Final Toll Invoice</td><td class="has-text-align-center" data-align="center">$26.14</td></tr></tbody></table></figure></html>
 
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</div>
 
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== Melbourne Toll Calculator ==
 
−
The Melbourne Toll Calculator calculates tolls for all toll motorways, roads, bridges and tunnels in Australia for cars, trucks, buses heavy vehicles, light commercial vehicles and motorcycles for peak and off-peak hours.
 
  
−
<html>
+
 
−
<div style="text-align: center;">
+
= Pay Melbourne Toll: Complete 2025 Payment Guide =
−
<a href="https://tollguru.com/toll-calculator-australia"><button type="button" class="custom-button button-orange">Melbourne Toll Calculator</button></a>
+
 
 +
'''Click on the map to open toll wiki for a country/state'''
 +
 
 +
<div style="background: #ffffff; border: 1px solid #dee2e6; border-radius: 8px; padding: 20px; margin-bottom: 20px;">
 +
<div style="color: #6c757d; font-size: 14px;">
 +
'''Network:''' 2 operational toll roads + West Gate Tunnel (opening end 2025)<br>
 +
'''Coverage:''' Melbourne metropolitan area<br>
 +
'''Technology:''' E-TAG RFID + License plate recognition<br>
 +
'''Operators:''' Transurban (CityLink), ConnectEast (EastLink)<br>
 +
'''Special Features:''' EastLink weekend discounts, universal tag compatibility
 
</div>
 
</div>
−
</html>
 
−
</div><div class='shadowCard referenceSection'>
 
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== See also ==
 
−
<div class="row">
 
−
    <div class="col-lg-4">
 
−
* [https://tollguru.com/toll-wiki/australia-toll Australia tolls and toll tags]
 
−
*[https://tollguru.com/toll-wiki/sydney-harbour-tunnel Sydney Harbour Tunnel]
 
 
</div>
 
</div>
−
    <div class="col-lg-4">
+
 
−
*[https://tollguru.com/toll-wiki/pay-toll-brisbane How to pay toll in Brisbane]
+
<div style="text-align: center; margin: 20px 0;">
−
*[https://tollguru.com/toll-wiki/pay-toll-sydney How to pay toll in Sydney]
+
[https://tollguru.com/toll-calculator-melbourne Calculate Melbourne Toll]
 
</div>
 
</div>
 +
 +
== Melbourne Toll Payment: 2025 Expansion ==
 +
 +
Melbourne's toll network will expand significantly with the West Gate Tunnel opening by end 2025. Unlike Sydney, Melbourne maintains simpler payment options with full compatibility between all toll roads and generous tourist-friendly policies.
 +
 +
'''2025 Major Change:''' West Gate Tunnel will integrate seamlessly with existing CityLink network, offering combined journey pricing and unified payment systems.
 +
 +
== Current Melbourne Toll Roads & Payment ==
 +
 +
=== Operating Toll Roads (2025) ===
 +
 +
<table class="toll-table">
 +
<tr>
 +
<th>Toll Road</th>
 +
<th>Operator</th>
 +
<th>Payment Systems</th>
 +
<th>Special Features</th>
 +
</tr>
 +
<tr>
 +
<td>CityLink (M1/M2)</td>
 +
<td>Transurban</td>
 +
<td>E-TAG, Visitor Pass, Casual Pass</td>
 +
<td>Airport access, CBD bypass</td>
 +
</tr>
 +
<tr>
 +
<td>EastLink (M3)</td>
 +
<td>ConnectEast</td>
 +
<td>Breeze Tag, E-TAG, Trip Pass</td>
 +
<td>Weekend 20% discount</td>
 +
</tr>
 +
<tr>
 +
<td>West Gate Tunnel (NEW)</td>
 +
<td>Transurban</td>
 +
<td>E-TAG, integrated with CityLink</td>
 +
<td>Opening end 2025</td>
 +
</tr>
 +
</table>
 +
 +
== Payment Methods Overview ==
 +
 +
=== Primary Account Options ===
 +
 +
'''E-TAG Accounts (Universal):'''
 +
* Work on all Melbourne toll roads
 +
* Lowest available rates
 +
* Monthly account fees may apply
 +
* Cross-compatible: CityLink, EastLink, West Gate Tunnel
 +
 +
'''Visitor Pass (Tourist Friendly):'''
 +
* Covers both CityLink and EastLink
 +
* No tag required - license plate recognition
 +
* Flexible duration options
 +
* Higher rates but convenient for visitors
 +
 +
'''Casual Passes:'''
 +
* CityLink: 24-hour unlimited passes
 +
* EastLink: Single-trip passes
 +
* Purchase before or after travel
 +
* Good for occasional users
 +
 +
=== Account Comparison for Melbourne ===
 +
 +
<table class="toll-table">
 +
<tr>
 +
<th>Account Type</th>
 +
<th>Coverage</th>
 +
<th>Rates</th>
 +
<th>Best For</th>
 +
<th>Monthly Fee</th>
 +
</tr>
 +
<tr>
 +
<td>E-TAG Account</td>
 +
<td>All roads</td>
 +
<td>Lowest</td>
 +
<td>Regular users</td>
 +
<td>Varies by provider</td>
 +
</tr>
 +
<tr>
 +
<td>Visitor Pass</td>
 +
<td>CityLink + EastLink</td>
 +
<td>Higher</td>
 +
<td>Tourists</td>
 +
<td>None</td>
 +
</tr>
 +
<tr>
 +
<td>CityLink Casual Pass</td>
 +
<td>CityLink only</td>
 +
<td>Medium</td>
 +
<td>Occasional CityLink use</td>
 +
<td>None</td>
 +
</tr>
 +
<tr>
 +
<td>EastLink Trip Pass</td>
 +
<td>EastLink only</td>
 +
<td>Medium</td>
 +
<td>Occasional EastLink use</td>
 +
<td>None</td>
 +
</tr>
 +
</table>
 +
 +
== CityLink Payment Options ==
 +
 +
=== E-TAG Accounts ===
 +
'''Transurban Linkt:'''
 +
* Covers CityLink and future West Gate Tunnel
 +
* Tag or tagless account options
 +
* Monthly fees: $2.50 (tag) or higher rates (tagless)
 +
* Customer service: 13 33 31
 +
 +
=== CityLink Casual Passes ===
 +
'''24-Hour Passes:'''
 +
* Full CityLink: Unlimited travel on entire network
 +
* Tulla Pass: Flemington Road to Bell Street only
 +
* Weekend Pass: Discounted weekend rates
 +
* Purchase up to 5 days after travel
 +
 +
'''Where to Buy:'''
 +
* Online: [https://linkt.com.au Linkt website]
 +
* Phone: 13 33 31
 +
* Retail: Selected BP and United Petroleum stations
 +
* Newsagents in Melbourne metro area
 +
 +
== EastLink Payment Options ==
 +
 +
=== Breeze Tag System ===
 +
'''ConnectEast Accounts:'''
 +
* Breeze Tag (smaller than standard E-TAG)
 +
* Non-tag accounts with license plate recognition
 +
* Compatible with all Australian toll roads
 +
* Customer service: (03) 9955 1400
 +
 +
=== EastLink Trip Passes ===
 +
'''Single Journey Passes:'''
 +
* One-way trip coverage
 +
* Return journey requires second pass
 +
* Valid for 6 months if purchased in advance
 +
* Purchase up to 3 days after travel
 +
 +
'''Weekend Discount:'''
 +
* 20% discount on weekends and public holidays
 +
* Automatic application to all account types
 +
* Most affordable major toll road in Australia
 +
 +
== West Gate Tunnel Payment (Opening End 2025) ==
 +
 +
=== Integrated Payment System ===
 +
'''CityLink Integration:'''
 +
* Same E-TAG accounts work for both networks
 +
* Combined journey pricing for tunnel + CityLink
 +
* Seamless transitions between road networks
 +
* Single billing for complex multi-road journeys
 +
 +
'''Expected Features:'''
 +
* Distance-based pricing like CityLink
 +
* Heavy vehicle placarded goods exemptions
 +
* Integration with existing Visitor Pass system
 +
* Real-time account debiting
 +
 +
=== Pre-Opening Preparation ===
 +
'''For Current CityLink Users:'''
 +
* Existing accounts will automatically work
 +
* No additional setup required
 +
* Combined network pricing will apply
 +
* Journey planning tools will be updated
 +
 +
'''For New Users:'''
 +
* Set up CityLink account before opening
 +
* Consider Visitor Pass for tourist access
 +
* Monitor VicRoads for opening announcements
 +
* Download updated toll calculator apps
 +
 +
== Tourist & Visitor Options ==
 +
 +
=== Melbourne Visitor Pass ===
 +
'''Universal Coverage:'''
 +
* Works on both CityLink and EastLink
 +
* License plate recognition technology
 +
* No physical tag required
 +
* Credit card billing automatically
 +
 +
'''Flexible Duration:'''
 +
* Pay-as-you-go: Charged per trip
 +
* No minimum commitment
 +
* Cover past trips: CityLink (5 days), EastLink (3 days)
 +
* International credit cards accepted
 +
 +
=== International Visitor Guide ===
 +
'''Payment Setup:'''
 +
1. Register online with vehicle details
 +
2. Provide international credit card
 +
3. Receive instant activation
 +
4. Drive without stopping at toll points
 +
 +
'''Coverage Options:'''
 +
* Airport to CBD: CityLink recommended
 +
* Eastern suburbs: EastLink or combined
 +
* Future western access: CityLink + West Gate Tunnel
 +
 +
== Technology & Compatibility ==
 +
 +
=== RFID Technology ===
 +
'''Universal Standards:'''
 +
* All Melbourne tags work on Sydney roads
 +
* Cross-state compatibility guaranteed
 +
* 5.8GHz frequency standard
 +
* 99.9% read accuracy at highway speeds
 +
 +
=== License Plate Recognition ===
 +
'''Backup System:'''
 +
* Infrared cameras capture all plates
 +
* Automatic account matching
 +
* Video matching fees apply if no account
 +
* Real-time processing and billing
 +
 +
=== Mobile Integration ===
 +
'''Smartphone Options:'''
 +
* LinktGO app for GPS-based payment
 +
* Account management via mobile
 +
* Real-time balance monitoring
 +
* Trip history and receipt generation
 +
 +
== Cost Comparison & Savings ==
 +
 +
=== Weekend Savings (EastLink Only) ===
 +
'''Weekend Discount Benefits:'''
 +
* 20% off all EastLink tolls
 +
* Applies to weekends and public holidays
 +
* Automatic for all account types
 +
* Significant savings for weekend travelers
 +
 +
=== Account Fee Comparison ===
 +
'''Monthly Costs:'''
 +
* CityLink Tag Account: $2.50/month + tolls
 +
* CityLink Tagless: $0/month + higher toll rates
 +
* EastLink Breeze Tag: Varies by usage
 +
* Visitor Pass: $0/month + premium toll rates
 +
 +
=== Journey Cost Examples ===
 +
'''Typical Melbourne Trips:'''
 +
* Airport to CBD (CityLink): $8-10
 +
* CBD to Eastern suburbs (EastLink): $3-6
 +
* Cross-city via both roads: $12-16
 +
* Weekend EastLink discount: 20% off eastern leg
 +
 +
== Troubleshooting Common Issues ==
 +
 +
=== Account Problems ===
 +
'''CityLink Issues:'''
 +
* Contact Linkt: 13 33 31
 +
* Online account management available
 +
* Retail support at service stations
 +
* Emergency roadside assistance numbers
 +
 +
'''EastLink Issues:'''
 +
* Contact ConnectEast: (03) 9955 1400
 +
* Comprehensive online help system
 +
* Email support available
 +
* Metalised windscreen registration for recognition issues
 +
 +
=== Payment Failures ===
 +
'''Common Causes:'''
 +
* Expired credit card details
 +
* Insufficient account balance
 +
* Tag battery failure (5-year typical life)
 +
* License plate changes not updated
 +
 +
=== Video Matching Penalties ===
 +
'''Avoiding Extra Fees:'''
 +
* Register Visitor Pass before travel
 +
* Ensure account details current
 +
* Check tag placement and battery
 +
* Update license plate changes immediately
 +
 +
== Planning Your Melbourne Journey ==
 +
 +
=== Route Planning ===
 +
'''Toll vs Toll-Free:'''
 +
* CityLink: Saves 15-30 minutes typically
 +
* EastLink: Saves 20-45 minutes to eastern suburbs
 +
* Parallel free routes generally viable
 +
* Consider weekend EastLink discount
 +
 +
=== Multi-Road Journeys ===
 +
'''Combined Network Usage:'''
 +
* Single account covers all roads
 +
* Automatic billing for complex routes
 +
* Journey optimization via toll calculators
 +
* Real-time traffic integration
 +
 +
=== Future Network Integration ===
 +
'''With West Gate Tunnel (End 2025):'''
 +
* Western suburbs direct access to city
 +
* Alternative to congested West Gate Bridge
 +
* Combined pricing with CityLink network
 +
* Improved Port of Melbourne connections
 +
 +
== Useful Resources ==
 +
 +
'''Toll Calculators:'''
 +
* [https://tollguru.com/toll-calculator-melbourne TollGuru Melbourne Calculator]
 +
 +
'''Customer Service:'''
 +
* CityLink (Linkt): 13 33 31
 +
* EastLink: (03) 9955 1400
 +
* VicRoads: 13 11 71
 +
 +
'''Related Information:'''
 +
* [[melbourne-toll-roads-motorways-bridges-tunnels|Melbourne Toll Roads Overview]]
 +
* [[australia-toll|Australia Toll Guide]]
 +
* [[sydney-toll-roads-motorways-bridges-tunnels|Sydney Toll Comparison]]
 +
 +
<div style="text-align: center; margin: 30px 0;">
 +
[https://tollguru.com/toll-calculator-melbourne Calculate Your Melbourne Toll Cost]
 
</div>
 
</div>
−
== References ==
+
 
−
<references />
 
 
</div>
 
</div>
−
[[Category: Australia tolls ]]
+
 
−
[[Category: Australia Toll pass]]
+
== Emergency Support ==
 +
 
 +
'''24/7 Support:'''
 +
* Roadside assistance: Via emergency roadside phones
 +
* Account emergencies: Standard customer service hours
 +
* Payment disputes: Contact operator within 14 days
 +
* System outages: Automatic backup systems active
 +
 
 +
'''Account Recovery:'''
 +
* Online password reset available
 +
* Phone verification for locked accounts
 +
* Visit service centers for complex issues
 +
* International support for overseas visitors

Latest revision as of 12:23, 1 July 2025

Click on the map to open toll wiki for a country/state


Pay Melbourne Toll: Complete 2025 Payment Guide

Click on the map to open toll wiki for a country/state

Network: 2 operational toll roads + West Gate Tunnel (opening end 2025)
Coverage: Melbourne metropolitan area
Technology: E-TAG RFID + License plate recognition
Operators: Transurban (CityLink), ConnectEast (EastLink)
Special Features: EastLink weekend discounts, universal tag compatibility

Melbourne Toll Payment: 2025 Expansion

Melbourne's toll network will expand significantly with the West Gate Tunnel opening by end 2025. Unlike Sydney, Melbourne maintains simpler payment options with full compatibility between all toll roads and generous tourist-friendly policies.

2025 Major Change: West Gate Tunnel will integrate seamlessly with existing CityLink network, offering combined journey pricing and unified payment systems.

Current Melbourne Toll Roads & Payment

Operating Toll Roads (2025)

Toll Road Operator Payment Systems Special Features
CityLink (M1/M2) Transurban E-TAG, Visitor Pass, Casual Pass Airport access, CBD bypass
EastLink (M3) ConnectEast Breeze Tag, E-TAG, Trip Pass Weekend 20% discount
West Gate Tunnel (NEW) Transurban E-TAG, integrated with CityLink Opening end 2025

Payment Methods Overview

Primary Account Options

E-TAG Accounts (Universal):

  • Work on all Melbourne toll roads
  • Lowest available rates
  • Monthly account fees may apply
  • Cross-compatible: CityLink, EastLink, West Gate Tunnel

Visitor Pass (Tourist Friendly):

  • Covers both CityLink and EastLink
  • No tag required - license plate recognition
  • Flexible duration options
  • Higher rates but convenient for visitors

Casual Passes:

  • CityLink: 24-hour unlimited passes
  • EastLink: Single-trip passes
  • Purchase before or after travel
  • Good for occasional users

Account Comparison for Melbourne

Account Type Coverage Rates Best For Monthly Fee
E-TAG Account All roads Lowest Regular users Varies by provider
Visitor Pass CityLink + EastLink Higher Tourists None
CityLink Casual Pass CityLink only Medium Occasional CityLink use None
EastLink Trip Pass EastLink only Medium Occasional EastLink use None

CityLink Payment Options

E-TAG Accounts

Transurban Linkt:

  • Covers CityLink and future West Gate Tunnel
  • Tag or tagless account options
  • Monthly fees: $2.50 (tag) or higher rates (tagless)
  • Customer service: 13 33 31

CityLink Casual Passes

24-Hour Passes:

  • Full CityLink: Unlimited travel on entire network
  • Tulla Pass: Flemington Road to Bell Street only
  • Weekend Pass: Discounted weekend rates
  • Purchase up to 5 days after travel

Where to Buy:

  • Online: Linkt website
  • Phone: 13 33 31
  • Retail: Selected BP and United Petroleum stations
  • Newsagents in Melbourne metro area

EastLink Payment Options

Breeze Tag System

ConnectEast Accounts:

  • Breeze Tag (smaller than standard E-TAG)
  • Non-tag accounts with license plate recognition
  • Compatible with all Australian toll roads
  • Customer service: (03) 9955 1400

EastLink Trip Passes

Single Journey Passes:

  • One-way trip coverage
  • Return journey requires second pass
  • Valid for 6 months if purchased in advance
  • Purchase up to 3 days after travel

Weekend Discount:

  • 20% discount on weekends and public holidays
  • Automatic application to all account types
  • Most affordable major toll road in Australia

West Gate Tunnel Payment (Opening End 2025)

Integrated Payment System

CityLink Integration:

  • Same E-TAG accounts work for both networks
  • Combined journey pricing for tunnel + CityLink
  • Seamless transitions between road networks
  • Single billing for complex multi-road journeys

Expected Features:

  • Distance-based pricing like CityLink
  • Heavy vehicle placarded goods exemptions
  • Integration with existing Visitor Pass system
  • Real-time account debiting

Pre-Opening Preparation

For Current CityLink Users:

  • Existing accounts will automatically work
  • No additional setup required
  • Combined network pricing will apply
  • Journey planning tools will be updated

For New Users:

  • Set up CityLink account before opening
  • Consider Visitor Pass for tourist access
  • Monitor VicRoads for opening announcements
  • Download updated toll calculator apps

Tourist & Visitor Options

Melbourne Visitor Pass

Universal Coverage:

  • Works on both CityLink and EastLink
  • License plate recognition technology
  • No physical tag required
  • Credit card billing automatically

Flexible Duration:

  • Pay-as-you-go: Charged per trip
  • No minimum commitment
  • Cover past trips: CityLink (5 days), EastLink (3 days)
  • International credit cards accepted

International Visitor Guide

Payment Setup: 1. Register online with vehicle details 2. Provide international credit card 3. Receive instant activation 4. Drive without stopping at toll points

Coverage Options:

  • Airport to CBD: CityLink recommended
  • Eastern suburbs: EastLink or combined
  • Future western access: CityLink + West Gate Tunnel

Technology & Compatibility

RFID Technology

Universal Standards:

  • All Melbourne tags work on Sydney roads
  • Cross-state compatibility guaranteed
  • 5.8GHz frequency standard
  • 99.9% read accuracy at highway speeds

License Plate Recognition

Backup System:

  • Infrared cameras capture all plates
  • Automatic account matching
  • Video matching fees apply if no account
  • Real-time processing and billing

Mobile Integration

Smartphone Options:

  • LinktGO app for GPS-based payment
  • Account management via mobile
  • Real-time balance monitoring
  • Trip history and receipt generation

Cost Comparison & Savings

Weekend Savings (EastLink Only)

Weekend Discount Benefits:

  • 20% off all EastLink tolls
  • Applies to weekends and public holidays
  • Automatic for all account types
  • Significant savings for weekend travelers

Account Fee Comparison

Monthly Costs:

  • CityLink Tag Account: $2.50/month + tolls
  • CityLink Tagless: $0/month + higher toll rates
  • EastLink Breeze Tag: Varies by usage
  • Visitor Pass: $0/month + premium toll rates

Journey Cost Examples

Typical Melbourne Trips:

  • Airport to CBD (CityLink): $8-10
  • CBD to Eastern suburbs (EastLink): $3-6
  • Cross-city via both roads: $12-16
  • Weekend EastLink discount: 20% off eastern leg

Troubleshooting Common Issues

Account Problems

CityLink Issues:

  • Contact Linkt: 13 33 31
  • Online account management available
  • Retail support at service stations
  • Emergency roadside assistance numbers

EastLink Issues:

  • Contact ConnectEast: (03) 9955 1400
  • Comprehensive online help system
  • Email support available
  • Metalised windscreen registration for recognition issues

Payment Failures

Common Causes:

  • Expired credit card details
  • Insufficient account balance
  • Tag battery failure (5-year typical life)
  • License plate changes not updated

Video Matching Penalties

Avoiding Extra Fees:

  • Register Visitor Pass before travel
  • Ensure account details current
  • Check tag placement and battery
  • Update license plate changes immediately

Planning Your Melbourne Journey

Route Planning

Toll vs Toll-Free:

  • CityLink: Saves 15-30 minutes typically
  • EastLink: Saves 20-45 minutes to eastern suburbs
  • Parallel free routes generally viable
  • Consider weekend EastLink discount

Multi-Road Journeys

Combined Network Usage:

  • Single account covers all roads
  • Automatic billing for complex routes
  • Journey optimization via toll calculators
  • Real-time traffic integration

Future Network Integration

With West Gate Tunnel (End 2025):

  • Western suburbs direct access to city
  • Alternative to congested West Gate Bridge
  • Combined pricing with CityLink network
  • Improved Port of Melbourne connections

Useful Resources

Toll Calculators:

Customer Service:

  • CityLink (Linkt): 13 33 31
  • EastLink: (03) 9955 1400
  • VicRoads: 13 11 71

Related Information:

Emergency Support

24/7 Support:

  • Roadside assistance: Via emergency roadside phones
  • Account emergencies: Standard customer service hours
  • Payment disputes: Contact operator within 14 days
  • System outages: Automatic backup systems active

Account Recovery:

  • Online password reset available
  • Phone verification for locked accounts
  • Visit service centers for complex issues
  • International support for overseas visitors
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