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If you are a traveler in NY who doesn't have E-ZPass mounted on the vehicles or E-ZPass customers who do not properly mount their E-ZPass tag (which results in their tag not reading properly while traveling on the Thruway), will miss paying for tolls on all-electronic/cashless toll plazas in the New York. For this missed toll, you will be charged the Tolls by Mail toll rate.

For motorists without an E-ZPass, tolls in New York are collected using Toll by Mail cashless tolling system [1]. If you do not have E-ZPass, an image of your license plate is captured and a Toll Bill is mailed to the registered owner’s address on file with DMV. The Tolls by Mail customers pay a higher toll rate than the NY E-ZPass toll rate, in addition to a $2 administrative surcharge per billing statement. This is due to the time and cost associated with the process to identify vehicles that do not have the tag properly mounted or not detected in the vehicle.

Toll Bills are mailed approximately 30-40 days after your first date of travel.

If you missed paying tolls on any NY toll booth, there are multiple ways you can pay for it.

Pay online

If you don’t want to wait for the Bill, you can search and pay for tolls by the license plate on the E-ZPass website [2]. Toll transactions are usually available approximately one week from the date of travel.

Please go to NY Tolls by Mail[3] to search and pay for missed tolls online.

You have two options there:

Search and Pay by License Plate

This option provides the date, toll plaza, and toll amount due. To use this search feature, enter the information based on how the license plate is registered with the Department of Motor Vehicles (DMV). Toll transactions will be available approximately one week from the date of travel.

Pay Toll Bill Received by Mail/Email

This option provides a detailed overview of toll transactions that include images, date/time of travel, toll plaza and the ability to provide an email address to receive future toll bills.

Mail your toll payment

You can also mail your payment (along with copy of invoice) to:

Tolls by Mail Payment Processing Center
P.O. Box 15186
Albany, NY 12212-5186

Pay your toll bill at a walk-in E-ZPass Customer Service Center

Pay your Toll Bill using cash at a local retailer. Click here to find a location near you[4] (available at certain Visa ReadyLink locations).

If you have further questions. please reach out to Toll by Mail NY customer service center at toll-free number 1-844-TBM-8400 (1-844-826-8400).

If you feel you have received a notice of violation notice in error, you may contact the Violations Processing Unit at:

E-ZPass Customer Service Center
P.O. Box 15186
Albany, NY 12212-5186

Calculate your missed toll in New York

If you wish to calculate tolls, fuel costs, and routes for your travel in New York and the nearby states by car, taxi, bus, caravans (with or without a trailer), you could use NY Toll Calculator. It also shows the cheapest, the fastest, and other optimal routes to your destination along with toll plaza(s) location en route, payment methods, and more.

You can also download the free TollGuru Trip Calculator app from Google play store or the App Store. Both, our website calculator and apps, are totally free for all passenger vehicles.

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